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2020 Basketball Fan Guidelines

INTRODUCTION

Mizzou Athletics is diligently working with University leadership, the Southeastern Conference, NCAA, and with the advisement of public health officials on developing a plan for a safe return to college basketball this winter.

There is no playbook for the evolving health crisis our nation is going through. Now more than ever, fans are asked to take initiative and support public health efforts by conscientiously maintaining physical distance, practicing good hand hygiene and using a face covering.

All fans who display any symptoms linked to COVID-19, who have been in contact with anyone who has been diagnosed with COVID-19, or suspect they may be infected, should stay home and contact their doctor.

Mizzou Athletics developed “Return to Game Day Guidelines” earlier this year for fall sports and have continued to evaluate and adjust our policies and procedures as it transitions to the winter sports seasons. Listed below are our best practices to ensure the best possible outcome for the health and safety of our student-athletes, coaches, staff, visiting teams, fans and community. The measures listed below are based on current information available and are subject to change as information continues to become available.

RETURN TO MIZZOU ARENA GUIDELINES

Capacity
Mizzou Athletics is taking guidance from local, state and federal officials, as well as the SEC and NCAA, and will operate at a limited capacity for all 2020-21 men’s and women’s basketball home games.

  • All standing room only sections have been eliminated.
  • Total Mizzou Arena stadium capacity is estimated to be under 20 percent.

Cashless

  • In an effort to reduce contact with the exchange of cash or coins, all concession stands and ticket office locations will be cashless.
  • Please come prepared to use your debit or credit card at all points of sale.

Communication

  • Arena Signage:  Interior and exterior signage will be placed throughout Mizzou Arena to encourage physical distancing of six feet, remind guests to wear face coverings and direct one-way traffic patterns to eliminate crossover when feasible.
  • In-Game Video/Audio:  In-game video and audio systems will provide informative messages.
  • Media:  Traditional and social media outlets will communicate informative messages before arrival.

Disinfecting
Enhanced disinfecting practices are being implemented in all common areas, high contact surfaces and restrooms.

Face Coverings

  • Face coverings (over the nose and mouth) will be required at all times.
  • A face covering can be made of cloth, or other soft or permeable material, without holes.
  • If choosing to wear a cloth face covering, it is recommended that the covering be made with at least two layers of fabric.
  • Neither a clear face shield nor a face covering with exhalation valves or vents meet the face covering requirements.

Hygiene

  • Additional hand sanitizer stations will be available throughout Mizzou Arena.
  • Guests are encouraged to frequently wash your hands (with soap and water for at least 20 seconds) throughout the day. If soap and water are not readily available, you can use an alcohol-based hand sanitizer that contains 60-95 percent alcohol.

Physical Distancing

  • Guest are encouraged to maintain physical distancing of at least six feet between individuals or lingering for more than 15 minutes.
  • Physical distancing is encouraged between individuals and household groups.

Touchless

  • Touch points have been reduced where feasible.
  • Mobile tickets will be utilized to reduce hand-to-hand contact.
  • Arena water fountains will not be available. Guests are encouraged to bring a factory sealed bottle of water or purchase water from a concession stand.
  • The use of credit or debit cards will be required at points of sale to reduce hand-to-hand contact.

WHAT TO EXPECT WHEN RETURNING TO MIZZOU ARENA

Arrival / Entry Gates

  • Physical distancing markers will be placed at each entry point to encourage physical distancing.
  • All tickets will be digitally scanned and all guests must hold their own ticket throughout the ingress/entry process.
  • All bags are strongly discouraged to reduce contact during the entry process.

Court Level Access

  • All guests must access their seating location from the main concourse or club level concourse. There will be NO floor level access to any seating areas.
  • The Courtside Café and courtside restrooms will be closed for the 2020-21 season.

Elevator Operations

  • Elevators will run at a reduced capacity and use of stairs is encouraged.

Food & Beverage and Merchandise

  • All points-of-sale areas will have a clear barrier.
  • Where applicable, physical distancing markers will be used to encourage physical distancing while in line.
  • “Grab and Go” food & beverage options will be offered at all points-of-sale locations.
  • All condiments will be offered in single serve containers.
  • All staff will wear face coverings.
  • All food & beverage staff will wear gloves.

Seating

  • There will be no standing room areas.
  • Bowl Seating:
    • Seating will abide by six feet physical distancing between individuals and/or household groups and be in groups of four seats or two seats — “household groups” are groups of individuals that have agreed to forgo physical distancing.
    • Seats will have indicators to define approved physically distanced seating areas where possible.
    • Fans must sit in their assigned seats.

Ticketing

Mizzou Athletics previously announced that ticketing for home football, men's basketball and women's basketball games will fully transition to a digital system for the 2020-21 season. The new model stresses the importance of safety, ease and convenience, as the mobile entry procedures will cut down on hand-to-hand contact, limit time spent entering Mizzou's venues and provide a more secure way for fans to hold on to their tickets on game day.

  • Mobile tickets for Mizzou Men’s and Women’s Basketball are available to be downloaded using the official Mizzou Tigers app. The app is available in both the Google Play and iOS App stores.
  • Printed PDF tickets WILL NOT be accepted for admittance.
  • To guarantee a smooth entry, please download the Mizzou Tigers app and your tickets prior to arriving at the arena.
  • For additional information visit Mizzou Mobile Ticketing Central.